This got me thinkingMichael Nygard tweeted
'The phrase "business value" seems to hide uncertainty behind vagueness. Can we just say "money" instead?'I disagree. Or more accurately, I disagree with what I infer Michael means by this single tweet. I cannot say with any certainty what he meant, much less address the context of or inspiration behind his statement.
Greed and Gluttony
To say, "We are in business for profit.", is to say "We live to eat."This is fundamentally backward. This is beyond misguided for such a perspective is ultimately fatal to any company or person who lives by these respective statements. Undoubtedly, the actions necessary to support the belief will result in a tragic demise, whereby the very thing you identify as your purpose will cause your termination.
These amount to nothing more than rationalizations for greed and gluttony.
Paved with Good IntentionsOf course, it is important that a company generate enough revenue to sustain operations. Without this, the company cannot endure and cannot serve its purpose to humanity, in whatever form that might take. On behalf of every company, therefore, a group, committee, or department must exist whose purpose is oversight of the company's financial wellbeing.
This group has an awesome responsibility. One I am certain they do not take lightly. One I understand they consider paramount. Should they fail, the company will certainly fail. To best ensure success, they might conclude that their responsibility should be shared among all members of the organization.
If a company benefits when only a small portion of its employees commit themselves to a focus on profit, surely increasing this focus will increase the resultant benefit.
Tunnel VisionTunnel Vision impedes an organism's ability to see beyond a restricted range due to flaws in the field of vision. This is, clearly, a dangerous affliction. Those who suffer from tunnel vision have diminished peripheral capabilities making them more prone to accidents and providing them less time to react to threats approaching from outside their line of vision. Metaphorically, a company that focuses a preponderance of staff on the "bottom-line" inadvertently (or perhaps intentionally) creates tunnel vision.
Staff learns to weigh all decisions based on short-term ROI. As a result, they seek lower cost (and typically lower quality) support services, try to get by on smaller staff without properly streamlining processes, second guess sales and marketing initiatives, and defer investments in facilities and equipment.
But these efforts result in lower quality products, lower employee satisfaction, and loss of market share. For most companies, these are counter to long-term success.
So if money's not the point, what is?I can tell you that for LeanDog, the point is to make the world a better place through better software development.
I don't know what the point is where you work. Maybe it is to provide people a more convenient solution to a common problem. Maybe it is to ease people's pain, angst, fear, or concerns. Maybe it is to make people feel better, healthier, happier. I don't know. But I am hopeful the point of your company is not to put money in the pockets of the shareholders.